Phenom Earns HR Tech Award: “Best Advance in Practical AI” for Talent Acquisition

Between a tumultuous labor market and ever-changing talent expectations, the last few years have ushered in a new era of hiring, developing, and retaining employees. To gain a competitive edge, organizations across all industries are looking for ways to improve the experience and enhance efficiencies — and they’re increasingly turning to artificial intelligence (AI) and automation to make it happen.

By streamlining the recruitment process and automating repetitive, manual tasks, companies can design a fast, frictionless and flexible candidate experience and application process that will continue to consistently outperform the rest — especially for hourly, seasonal and frontline roles.

At Phenom, we believe the future of every company depends on its ability to embrace AI, automation, and experience. And we’re excited to share that we earned “Best Advance for Practical AI” for Talent Acquisition by the HR Tech Awards for our continued innovation using AI to quickly solve the long-standing challenges of recruiting and retaining talent.

The HR Tech Awards

For years, the HR Tech Awards have recognized technology solutions that are having the biggest impact on organizations’ ability to acquire and retain talent. With thousands of technology providers in the market, the awards recognize only around 1% of vendors.

“Phenom has earned this recognition by delivering measurable impact with AI-powered solutions and automation that enable employers to address their workforce needs within an unparalleled experience,” said Lighthouse Research & Advisory Chief Research Officer Ben Eubanks. “Congratulations to everyone at Phenom for this accomplishment. They represent the best the industry has to offer.”

Reducing Time to Hire and Enhancing Experiences with Phenom High-Volume Hiring

As part of Phenom’s holistic Intelligent Talent Experience platform, Phenom High-Volume Hiring was designed to help organizations hire at scale, efficiently. Defined by AI and seamless automated workflows, the solution’s integrated set of tools combines Career Site, Chatbot, AI Scheduling, One-Way Video Interviews, Hiring Manager, and SMS or WhatsApp engagement to:

Improve hiring efficiency up to 90%
Fill business-critical hourly, seasonal or frontline roles in as little as three minutes
Save recruiters six hours per hire
Substantially reduce operational costs to support mass hiring at scale

By shifting time-consuming transactional tasks into frictionless, hyper-personalized interactions, recruiters and hiring managers are able to collaboratively source, screen, schedule and provide job offers faster without sacrificing a great candidate experience — making both remote or on-site job filling efficient and agile.

The Practical Role of AI

As global organizations increasingly look to AI-powered technologies to hire at scale more efficiently, it’s important to note: not all AI is created equal. With companies continuing to build new intelligent tools, understanding their applications and how they impact the market to solve real problems is key.

The best AI augments the work of its intended user. For companies with high-volume hiring needs, it does this by:

Making job recommendations, matching candidate skills to published job descriptions, locations, and shift availability.
Making associations using a skills ontology to compare job titles and seniority. For example, a “cast member” at a Disney property quick-service restaurant may be equivalent to a “crew member” at Arby’s. However, neither job description may be presented as a “server”. Similarly, an AI-based job matching algorithm will recognize a financial controller as having equivalent skills and responsibilities as a CFO.
Automating hiring processes using employer-defined criteria to filter and rapidly progress candidates based on specific staffing requirements and priorities.

Here’s what this looks like within High-Volume Hiring:

Career Sites with AI capabilities provide personalized candidate experiences and relevant job recommendations via an uploaded CV, talent community profile, job search history, and more.
An intelligent Chatbot acts as the conversational guide that moves a job seeker through verification of interests and certifications or advanced credentials (if required for a role), screening, seamless creation of a candidate record, collection of referrals, and on to further hiring actions.
One-Way Video Interviews embedded in the chatbot or career site not only allow candidates to introduce themselves and respond to key qualifying questions, they’re also routed by AI to specific recruiters or hiring managers for review and feedback.
AI Scheduling can coordinate one-to-one, one-to-many, or sequential interviews based on hiring priorities and job roles. Appointments are made, confirmations sent, and rescheduling managed — all without consuming huge blocks of talent team time.
Intelligent Workflow Automation ties all of these processes together, using AI and sophisticated if/then logic to fast-track qualified candidates into the final hiring stages for jobs that match both their interests and abilities, and match an employer's highest priority roles to fill. Candidates can be redirected to alternate best-fit or need-now roles without having to restart the application process.

Once best-fit candidates make it through the screening process, hiring decisions are left to recruiters and hiring managers. Phenom facilitates this by keeping “humans in the loop” — signaling to the AI where it’s working well and where it can improve.

When harnessed to its full potential, AI gives valuable time back to recruiting teams to be strategic in their function, and spend more time engaging with candidates. With High-Volume Hiring, they can focus their attention on the largest possible pool of qualified candidates.

Download: Go From Strategy to Action Plan: A High-Volume Hiring Playbook

The Immediate ROI of High-Volume Hiring

The impact of quickly connecting candidates to jobs and automating tedious recruiting tasks is game-changing. Phenom High-Volume Hiring customers have realized immediate improvements in hiring efficiency, including:

A large regional US healthcare system that decreased their time to schedule an interview 86% (from 7 days to 24 hours) across their 7,500+ service providers with personalized AI-led processes, quickly qualifying job seekers by interest, location and basic qualifications and balancing hiring speed with candidate quality.
A global convenience chain with more than 15,000 locations that uses automated screening and hiring workflows to staff hard-to-fill roles. They are able to adjust their hiring process according to the urgency of individual stores and hiring managers, and can generate immediate conditional job offers for applicants who are a perfect fit.
A multi-national early childhood education organization that achieved over 90% application completion rates and moved qualified candidates from “hello” to scheduled interviews in less than 3 minutes — addressing a post-pandemic shortage of 10,000 licensed classroom professionals.

To see how Phenom High-Volume Hiring can enable your team to hire at scale more efficiently, book a personalized demo today!

Bambi Grundwerg